Satyam will implement a customer relationship management (CRM) solution with a point-of-sale (POS) system for UMC’s customer contact centre, a press release said.
This will be integrated with Oracle financials, procurement and inventory modules in the back office. These systems will further be integrated with UMC's mediation, provisioning, billing systems and intelligent network (IN).
Ajith Menon, head of Satyam’s Middle East operations, said, “With this development, we will be contributing to Umniah Mobile Company's growth strategy by offering a CRM solution, application design and development on a global scale.”
“We were looking for a technology partner with expertise in the telecom domain and a strong track record in implementing Oracle applications for new GSM operators. Satyam met our requirements beyond expectations,” Michael Douglas, partner and chief executive officer of UMC, said.
