ICT GROUP, headquartered in Newtown, Pennsylvania, is a leading global provider of customer management and business process outsourcing solutions.
Initially equipped with 100 workstations, the Hyderabad facility will have the ability to expand to 300 workstations, based on projected client demand. The facility will provide voice and back-office business support services across a range of targeted applications for existing and prospective clients within the financial services, mortgage banking, healthcare and insurance industries in North America, Europe and Australia.ICT GROUP will initially focus on providing high-value data capture and application processing services from its Hyderabad facility. The operation will also be technology-enabled to provide voice transaction support services.
ICT GROUP, headquartered in Newtown, Pennsylvania, is a leading global provider of customer management and business process outsourcing solutions. The company provides a comprehensive mix of customer care/retention, acquisition,
up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations.
ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted CRM technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the company's fully integrated contact center operations.
